Frequently Asked Questions
Quick answers to common care and placement questions.
How do I begin?
You can start by: • Submitting a placement request • Contacting our team • Scheduling a consultation
Do you collect medical records?
No. We do not collect or store detailed medical records as part of our standard intake process.
Is personal information secure?
Yes. We collect only necessary information for placement coordination and maintain appropriate safeguards.
What information is required?
Only limited, non-sensitive information is required initially. Additional details are gathered securely as needed.
How do I submit a referral?
Referrals can be submitted through our Referral Portal with basic information.
Do you own or operate the care homes?
No. Capricorn Group Care LLC does not own or operate all providers listed. We facilitate connections between families and independent providers.
Are all providers verified?
We work with providers that meet general safety and operational standards. Some providers may carry a "Verified" designation based on internal review.
What services are included?
• Downsizing coordination • Moving support • Home setup • Placement coordination
What is Transitional Concierge service?
This service supports the logistics of moving and transitioning into a new care environment.
How do I know what level of care is needed?
We help assess non-clinical care needs and may recommend RN consultation for more detailed guidance.